Service provider Tales: Bitterroot Guitars | Volusion
We love to listen to tales about our retailers’ ecommerce journeys, so we’re sharing them so that you can get pleasure from as nicely. Learn on to study how Bitterroot Guitars has discovered success with their on-line retailer (through John and Sheryl Hildreth, NAMM Members).
What impressed you to begin your on-line retailer?
Initially out of boredom, frustration with a job, and long-term view of enterprise for retirement. We began our preliminary retailer on Ebay 1998, then expanded to our personal web site in 2007 earlier than transferring to Volusion. We have been in search of a singular area of interest that was underserved, and located the guitar elements enterprise to be an fascinating area of interest. As a guitar builder (interest initially), I (John) was very within the elements wanted to construct guitars. As now we have grown, I proceed to construct guitars and have accomplished simply over 400. We use these builds to show our elements and engineering on merchandise. Most of our builds during the last 10 years have been donated to charities—many to the Alzheimer’s Group in Lake Geneva, WI.
What’s your favourite a part of operating an ecommerce enterprise?
This enterprise began from a interest and continues to develop and form itself. It’s now full time for us. Most clients are very shocked after they discover out now we have old school service—sure, we reply our telephones! My spouse (Sheryl) has been very concerned within the enterprise since 2012 and has been very instrumental in rising quite a lot of the gross sales. Phrase-of-mouth nonetheless works regardless of on-line platforms.
What do you want most about Volusion’s ecommerce answer?
We like that it’s straightforward to make use of. Volusion has been responsive in working with us on most issues—tech assist is usually proper there and really useful, responding in any respect hours. We did a significant refresh on the location two years in the past by means of Develop With Studio, which has additionally helped quite a bit.
What’s the finest piece of recommendation you’ve obtained about operating your enterprise?
Make it your personal, personal your issues, and excel at customer support—transcend the norm and be higher than the competitors. The craziest factor now we have found is that we reply our telephones, however many of the competitors doesn’t. It’s a easy answer that works nice. You can not think about clients’ reactions to somebody truly serving to them on the telephone.
What does the longer term maintain for your enterprise?
We’re persevering with to increase merchandise and options and are additionally trying to assist a video coaching website for our product options. Presently, we’re beginning to attend native swap meets and builder occasions across the US.
