JOB: Tech Assist Skilled At Honeywell

Location: Gurgaon

Firm: Honeywell

Core Tasks: (Embody however not restricted to)

Functionality to fault discovering points filtered by Associate, Hub or inside clients
Liaising with Product administration and senior engineering specialists for downside decision
Present help to make sure product readiness for serviceability and reliability
Coordinate and handle inside Technical Assist NPI and Person Acceptance Testing
Present superior degree escalation assist to inside and exterior clients
Assist the event of technical documentation and coaching
Preserve acceptable name analysis requirement & KPIs
Develop FAQs, Technical Suggestions, and ‘How-To ’movies on {Hardware} and Software program functions
Report all buyer interactions right into a CRM (Buyer Relationship Administration) Database
Make sure the safeguarding and environment friendly use of the Honeywell furnished supplies and tools
Actively take part in departmental actions and initiatives
Preserve acceptable name analysis requirement
Preserve acceptable VOC KPI necessities

· 2-5 years’ expertise in technical function

· Bachelor’s diploma in a technical associated area (Electronics, Pc Science) or an equal and related mixture of training and expertise.

· Wonderful communication expertise (oral and written)

· Wonderful interpersonal, organizational, and time administration expertise

· Means to sort at the least 35 phrases per minute

· Earlier expertise with troubleshooting software program or {hardware}

· Robust information of Microsoft Working Methods

· Robust information of Microsoft Workplace

· Information and expertise with SQL

· Fundamental understanding of electronics ideas

· Expertise with LAN/WAN community applied sciences

· A+ and/or Community+ certification